Master Rules & Regulations

– Rules & regulations

– Disciplinary procedure

– ISPS Familiarization

– Language Development (English + French/Swedish/Bahasa)

Living Onboard

– Adapting to life on board

– Crew facilities

Working Onboard

– The cruise ship look

– Getting paid

Customer Service at Sea

– Passenger expectations

– Customer service systems

– Guest Welcome

Health & Safety Onboard

– Sanitation

– Accidents onboard

 – CPR & First Aid Training 

– Swimming  

– Scuba Training 

Safety & Emergency Equipment

– Survival craft

– Emergency equipment

– Fire Fighting & Fire Protection and Drill with Fire Department

Safety & Emergency Procedure & Drills

– The role of crew in an emergency

– International safety management

– Musters and drills

– Plumbing & Painting Training

Security & Port Authorities

– Security measures

– Embarkation & disembarkation procedures

– United States Coast Guard

 – On-board experience with the Navy/Coast Guard

 Introduction to the Cruise Industry

– The cruise line industry

– The cruise industry today

Cruise Ship Types

– Cruise ship sizes

– Cruise ship categories

– Old cruise ships

Cruise Line Profiles

– The big three

– Cruise line brands

The Passenger

– The ship

– Passenger space ratio

– The itinerary

Cruise Geography

– Introduction to the Ocean

– How geography influences cruise destinations

Ports of Call

– Key cruise destinations

– Private islands

Nautical Times & Time Zones

– Time changes

– Nautical time zones

Cruise Terminology

– The phonetic alphabet

– Cruise industry terms

Essential Skills at Sea

– Interpersonal skills

– Stress management

– Crowd management

– On-board Training